Refund policy
Return & Refund Policy
We want you to love your purchase! If you need to return an eligible item, please review the policy below.
Returns
We accept eligible returns within 7 days of delivery.
To be eligible for a return, items must:
- Be unworn and unused
- Have the original tags attached
- Be returned in the original clear garment packaging with the SKU label
- Be requested within 7 days of delivery
We do not offer exchanges.
Return requests that do not meet these requirements may be subject to a 20% restocking fee or may be declined.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Beauty products
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
Return Shipping
Return shipping is the customer’s responsibility unless the item was damaged or there was a shipping error.
Original shipping and handling charges are non-refundable.
How to Start a Return
Please contact us through our store’s contact information to request a return.
If your return is approved, we will provide you with the return instructions and return information.
Please do not send an item back without receiving return instructions first.
Returned items must be shipped within 7 days after the return request is submitted in order to qualify for a full refund.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us as soon as possible and provide photos of the item and packaging so we can help resolve the issue.
Refunds
Once your return has been received and processed, your refund will be issued to the original payment method, subject to the applicable return requirements.
Please allow additional time for your bank or credit card company to process and post the refund.
Trendsi generally processes eligible returns within 5–7 business days after the returned package is received.